Terms and conditions

1. Introduction

These Terms and Conditions apply to all clients of Chris Neilson of Active Independence by Solo Gym, a certified Occupational Therapist and Personal Trainer offering 1-1 and group training sessions. By booking sessions, you agree to the terms outlined below.

2. Sessions & Packages

• Sessions are booked and paid for on a 6-session block-booking basis.

• Initial block bookings are paid for at the time of booking.

• Booking further sessions will be paid for no later than the day before the last session of the previous block.

• Single sessions are payable in advance at the time of booking

• Priority will be given to block bookings.

• Group sessions are scheduled at fixed times. Missed group sessions are non-refundable and cannot be rescheduled individually.

3. Cancellations & Rescheduling

• Clients must give at least 24 hours' notice to cancel or reschedule a one-to-one session. Sessions cancelled with less than 24 hours’ notice will be charged in full.

• Any rescheduled sessions must be used within 7 days of the reschedule being declared.

• Group session bookings are non-refundable and cannot be rescheduled unless the trainer cancels.

• If the trainer needs to cancel or reschedule, as much notice as possible will be given, and any session missed will be rescheduled at a mutually convenient time.

4. Late Arrivals & Missed Sessions

• If you're late for a session, the session will still end at the scheduled time.

• If more than 15 minutes late without contact, the session will be treated as a no-show and charged in full.

• The trainer will wait up to 15 minutes after the scheduled start time.

5. Payment Terms

• Payment is required in advance via bank transfer or cash.

• For ongoing training arrangements, invoices must be paid within 7 days of receipt.

• Late payments may result in sessions being suspended until payment is received. Repeated late payments may result in additional charges or termination of the agreement.